Wonderful & HK Public Bodies
Public Bodies staff encounters a wide variety of inquiries from the public. Each interaction carries the public’s hope for fairness and justice. These conversations are more than simple exchanges of questions and answers, they may serve as critical references for legal judgments. However, ensuring the complete recording and secure management of these communications has long been a key challenge for Public Bodies.
To address the Public Bodies’s unique needs, we have developed a stable and efficient recording system that securely records every interaction, facilitates quick retrieval, and implements tiered access management.
Professional & Stable: The system is designed for efficiency, stability, and reliability, ensuring every conversation is recorded in full, safeguarding critical communications.
Simple Retrieval: Call records can be quickly located using multiple criteria such as tags, dates, and channels, reducing staff processing time and enhancing work efficiency.
Reporting System: The system automatically generates Excel reports, including details like dates, answering staff, and queue times, providing management with clear and actionable data insights.
Security & Access: Administrators can flexibly set access controls, implementing tiered permissions to ensure the security and compliance of recorded data.
Needs Assessment: We engage in multiple discussions with the Public Bodies to deeply understand their demands, designing tailor-made solutions to meet their requirements.
System Testing: We conduct multiple rounds of testing, simulating high-concurrency recording scenarios to ensure system stability and data accuracy.
Staff Training: We provide detailed system training, helping Public Bodies staff familiar with the system and arrange on-site support during the initial phase.