CONNECTING, ANSWERING AND RECORDING
Call Forwarding
The system forwards calls based on the caller’s selected language and service, routing them to the appropriate staff-answering extension. Calls can also be distributed among agents to ensure an even workload. Additionally, the system can forward calls to different phones depending on the day or time.
Call Transfer
This system utilizes Centrex or PBX “call transfer” function to redirect calls to operators, other extensions, or local phone numbers. Calls can be forwarded not limited to local landlines but also to mobile phones or even international numbers.
Call Answering Services
IVRS system can play pre-recorded voice messages for your customers, forward incoming calls to the relevant extension based on caller selection. Callers can also input extension numbers directly for quicker service.
General inquiry information, such as office hours, company address and product info can well be located in IVRS.
Our system allows playing of different pre-recorded messages according to office and non-office hours, as well as public holidays.
We provide voice prompts recorded by professional voice talents and AI voice generated by Text-To-Speech function.
Call Recording System
The system can be integrated with Wonderful automated telephone conversation recording system