WONDERFUL RECORDING SYSTEM DETAILS
Automated Call Recording
The system can automatically and securely record all telephone conversations, allowing retrieval for verification when needed.
Large-Capacity Database
In cases of disputes or emergencies, you can instantly retrieve relevant recordings from the system. The system is also useful for training or evaluating frontline employees who engage in prolonged customer interactions over the phone.
Desktop-Sized System
The system is compact, with the size of a desktop computer, achieving space efficiency.
Recording Notification Message
Before recording begins, the system can play a friendly reminder: “The following conversation will be recorded.” This can be set to play automatically or manually triggered by staff.
Security Measures
Different user levels can be configured, granting varied permissions for accessing and deleting recordings.
User-Controlled Recording Features
Recording can be initiated using three methods: voice-activated, press-button, or key-controlled. Each recording channel can be configured with a different control method, and only users with a password can modify the control settings for a specific channel.
Quick Search and Backup
Users can quickly search recordings using options such as inbound tel number (Caller ID), dial-out tel number, date, time, channel number, or remarks. Recordings can be digitally backed up to external hard drives for replay on other devices, as well as export as email attachment.