NON-PROFIT INSTITUTION
Specialized Services and Various Cost-Saving Measures
Voice Content and Event Announcements
Statistical
Recording
Rental Services
Specialized Services and Various Cost-Saving Measures
“Can social welfare and non-profit organizations receive a certain level of price discounts?”
Wonderful Data Company, with a commitment to serving the community, has always provided services to social welfare and non-profit organizations at prices below cost since its establishment. We welcome inquiries from such organizations and are dedicated to serving you wholeheartedly.
“Does your organization require specialized services?”
Only Wonderful can think of and deliver what you need. For example, the Hong Kong Blind Union previously distributed audio magazines to its members by mailing cassette tapes—a process that was time-consuming, prone to loss, and not environmentally friendly. Later, our company tailored an IVRS for them, enabling blind individuals to call the system and immediately access the latest information. It’s convenient and reliable.
“Do you want to reduce costs associated with handling customer inquiries?”
The SuperReception can help. This system offers specifications ranging from a minimum of one line to unlimited lines, providing fully automated call answering services, company directories, holiday schedules, multilingual voice capabilities, and automatic fax transmissions. The voicemail system features unlimited message storage, voicemail alerts, and personalized preset voice options with user-friendly operation. Statistical reports include call time and date records, call logs, and usage results.
“Does your organization operate on a membership system, requiring regular updates to members or receiving booking calls, and you want to save costs in this area?”
The SuperReception can help. This system includes a special security feature that allows you to set up password-protected access. Members can simply input a password to verify their identity and then receive the latest updates or obtain information via fax, such as registration forms. Members can also make reservations over the phone without needing to speak to staff directly, saving manpower and avoiding inconveniences caused by non-office hours.
Specialized Services and Various Cost-Saving Measures
“Does your company need to regularly release the latest voice information to the public?”
Our SuperReception allows you to change preset voice services easily via the system interface or even by calling the system directly. Additionally, users can pre-schedule the timing for changing voice messages, unlike traditional systems that only allow updates through a computer interface and do not support pre-scheduled changes to preset messages.
“Does your company need to organize seasonal or short-term events? Are you overwhelmed by inquiry calls and registration requests during these events?”
Even for short-term or seasonal events such as study tours, lucky draws, or festive food orders, we have you covered. We offer short-term IVR system rental services, where participant information is recorded by the system, eliminating the need to hire staff for handling calls and manual data entry, thus reducing costs and errors. Callers can access the information they need at any time by calling the system. The system can also handle various announcement tasks, such as publishing winner lists or registration results for courses or group activities. Furthermore, we can even assist you with distributing prizes, saving you additional manpower.
Statistical
“Do you want your telephone voice system to include statistical features and generate reports that provide valuable insights?”
The SuperReception automatically records call data, performs statistical analysis, and generates periodic reports for your reference. This process does not affect the operation of the system. Report contents include:
- A daily summary of the number of calls received during different time periods.
- Reports on the listening frequency of different preset voice messages to help you understand customer needs.
- Metrics on call connection success rates and average connection times.
Rental Service
“Does your company require a system with special voice functionalities but lack sufficient office space for installation? Would you prefer to use it on a rental basis?”
Wonderful Data Company has always led the industry and earned the trust of many renowned organizations due to its dedication to providing exceptional, customer-focused service. Our professional R&D team offers customized voice systems tailored to your specific needs. Considering Hong Kong’s limited office space, we provide the same high-quality service while hosting the system at our company, solving the space issue. You can also use the system on a rental basis to save costs.
Recording
“Does your telephone hotline require long-term recording services?”
Certain businesses, particularly in the securities industry, require extended telephone recording services to protect the interests of both customers and the company, avoiding baseless complaints. The Wonderful Recoridng System is an advanced digital voice recording system designed for 24/7 operation. Built on the Windows platform, this multi-line recording system allows you to:
- Monitor conversations live.
- Access recordings stored on a hard drive capable of holding tens of thousands of hours of conversations.
- Replay recordings an unlimited number of times.
- Save selected conversations to external storage devices or send them as email attachments.
This system provides continuous recording for all lines and includes synchronized playback without disrupting the recording process. It automatically records all telephone conversations, making them retrievable for verification whenever necessary.