LARGE COMPANIES
Voice Content and Activity Announcements
Customer Consultation and Service
Employee Attendance
Statistical Functions
Call Recording Services
Customer Consultation and Service
“Are you tired of traditional one-on-one call monitoring methods and looking for advanced technology to bring breakthroughs? Do you want employees to gain inspiration from failures and improve their communication skills with customers?”
Our Wonderful Call Sytem securely and automatically records all telephone or radio conversations, allowing them to be retrieved for verification when needed. This system is also ideal for training or evaluating frontline employees who frequently interact with customers over the phone. Recorded data can be retained long-term and backed up via external hard drives, USB drives, or email, with unlimited data storage. Users can quickly search recordings by date, time, line, incoming number, or outgoing number for playback on any multimedia-enabled computer. Once your phone connects to the system, all voice messages can be recorded, including calls from specific phone numbers. Additionally, you can monitor conversations on any phone line connected to the system in real-time.
Voice Content and Activity Announcements
“Does your company need to regularly provide the public with the latest voice information?”
Our SuperReception allows preset voice messages to be updated directly via the system interface or through a simple phone call. Additionally, users can schedule voice updates in advance, unlike traditional IVR systems that only allow updates through a computer interface without pre-scheduling options.
“Does your company host seasonal or short-term events? Are you overwhelmed by inquiry calls and registrations during event periods?”
For short-term or seasonal events, such as study tours, lucky draws, or festive meal pre-orders, we’ve got you covered. We offer temporary IVR system rental services that record participants’ information via computer, eliminating the need to hire staff for answering calls and manually taking notes, reducing costs and the risk of errors. Callers can easily access the information they need through the system, which handles a variety of announcements, such as prize winner lists or registration results for courses or group activities. Additionally, we can even assist with prize distribution, further reducing your workload.
“Does your company operate on a membership basis and need to regularly update members with the latest information or handle reservation calls while trying to cut costs and save manpower?”
The SuperReception features advanced security settings, requiring members to verify their identity with a password before accessing the latest updates. Members can also retrieve information via fax, such as registration forms. Furthermore, they can make reservations through the system without speaking to staff directly, saving manpower and avoiding inconvenience during non-business hours.
Employee Attendance
“Are you struggling with the attendance issues of field staff?”
Many clients, especially security companies, have reported severe issues with employees signing attendance sheets on behalf of others. To address this, we’ve designed an all-new IVR system specifically for monitoring security staff patrols. At each checkpoint, a digital counter is placed, displaying a unique multi-digit code at regular intervals. When a security guard arrives at a checkpoint, they call the IVR system and input the code. The system records the data, allowing you to assess the guard’s performance. This method is far more effective and reliable than traditional sign-in sheets.
Statistical Functions
“Do you need a voice response system with statistical capabilities that can generate reports for valuable insights?”
The SuperReception automatically records call data, performs statistical analysis, and generates periodic reports without affecting the system’s operations. The reports include:
- Daily call volumes segmented by time periods.
- Listening frequency reports for different preset voice messages to help understand customer needs.
- Call connection success rates and average connection times.
Recording Service
“Does your hotline require long-term call recording services?”
Certain industries, such as securities, require long-term call recording to protect the interests of both clients and the company, avoiding baseless customer complaints. The Wonderful Recording System is an advanced digital voice recording system designed for 24/7, round-the-clock operation. Built on the Windows platform, this multi-line recording system allows live monitoring of conversations or playback from a hard drive capable of storing thousands of hours of recordings. Recordings can be replayed unlimited times, saved to external storage devices, or sent as email attachments.
This system provides continuous recording for all lines and features synchronized playback without interrupting the recording process. All conversations are automatically recorded and can be retrieved for verification whenever needed.