REPORTS AND STATISTICS
Reports
Provides a summary of the number of incoming calls received during different times of the day
Displays the frequency of different pre-set voice messages being accessed, helping clients better understand customer needs.
Shows the call connection success rate and average connection time.
All reports are generated without causing any disruptions to the system and can be exported in Excel or TXT format.
Database Query and Information Release
The system can retrieve data from the database, allowing callers to search for the information they need at any time. It can handle various types of announcements, such as prize winner lists, course or group activity registration results, etc.
Reports and Data Statistics
Displays the usage of each phone line, average call wait time, total calls per hour, hardware utilization rates, and mailbox usage rates.
Shows the average number of messages per mailbox per day and the length of each message.
Tracks the number of times a specific voice message has been accessed.
Provides the total number of accumulated calls and the number of calls handled by each phone line.
Summarizes the total number of calls requiring operator assistance.
Reports the shortest, longest, and average call durations.
Tracks the total number of faxes sent.
Details the daily voicemail duration for each mailbox.