INTERACTIVE VOICE SERVICE
Change Default Voice Service
Users can modify and pre-configure default voice messages through the system interface or by directly calling the system. They can also schedule voice changes in advance. Personal default voice messages for different voicemail boxes can be set at the start of the process.
Outbound Calls and Telephone Survey
The system can automatically dial a specific phone number or a predefined set of numbers and deliver voice messages according to preset configurations.
The system can automatically call targeted individuals and collect their opinions on specific topics.
System Response to Caller Selections
The system responds quickly to caller inputs. Callers only need to follow the voice prompts and enter the correct numbers, or directly state the option you are looking for to access the information they need at any time.
Multitasking and Workflow
Developed on the Microsoft Windows platform, the system ensures high reliability and supports simultaneous operations. Even when system administrators perform multiple tasks, such as searching call data, reviewing reports, the system’s performance remains unaffected.
The system can execute different workflows based on user-scheduled dates and times.
Maintenance Services
The company provides bi-monthly on-site equipment inspections and backup system checks.