SMALL AND MEDIUM ENTERPRISES
Automated Telephone and Recording Services
Voice Content and Event Announcement
Rental Services
Statistics
Automated Telephone and Recording Services
“Is insufficient staff a common problem you face? Are the office phones ringing non-stop, leaving your employees overwhelmed and struggling to keep up, sometimes even missing important calls? Are you worried that critical orders might be among those missed calls?”
The SuperReception can help you. This system offers specifications ranging from a minimum of one line to unlimited lines, providing fully automated call answering services, company directories, holiday schedules, multilingual voice capabilities, and automatic fax transmissions. The voicemail system has unlimited message storage, voicemail alerts, and customizable preset voice options, all with easy operation. Statistical reports include call time and date records, call logs, and usage results.
“Does your telephone hotline require long-term recording services?”
Certain business sectors, particularly the securities industry, require extended telephone recording services to protect the interests of both customers and the company, preventing baseless complaints. The Wonderful Recording System is an advanced digital voice recording system designed for 24/7 long-term recording. Built on the Windows platform, this multi-line recording system allows you to monitor live conversations or access recordings stored on a computer hard drive capable of holding thousands of hours of recordings. You can replay recordings an unlimited number of times, save selected conversations to external storage devices, or send them as email attachments. This system provides continuous recording for all lines and includes synchronized playback without disrupting the recording process. It automatically records all telephone conversations, making them retrievable for verification when needed.
“Does your company need a long-term recording system but only for a small number of phone lines? Would you prefer a system that saves space and is portable?”
The Wonderful USB Recording Box is the solution to your problem. Its key features include low cost and an easy-to-install USB interface. Simply plug and play—no additional accessories are needed to start recording calls. About the size of a paperback book, it saves space and is highly portable. It supports 1, 2, or 4 telephone lines and allows quick and straightforward playback and data backup based on any given criteria. The recording start time can be flexibly set, such as recording within a specific time frame, 24-hour recording, or during office and non-office hours.
Voice Content and Event Announcement
“Does your company need to regularly release the latest voice information to the public?”
Our SuperReception allows you to change preset voice services easily via the system interface or even by calling the system directly. Additionally, users can pre-schedule the timing for changing voice messages, unlike traditional systems that only allow updates through a computer interface and do not support pre-scheduled changes to preset messages.
“Does your company need to organize seasonal or short-term events? Are you overwhelmed by inquiry calls and registration requests during these events?”
Even for short-term or seasonal events such as study tours, lucky draws, or festive food orders, we have you covered. We offer short-term IVR system rental services, where participant information is recorded by the system, eliminating the need to hire staff for handling calls and manual data entry, thus reducing costs and errors. Callers can access the information they need at any time by calling the system. The system can also handle various announcement tasks, such as publishing winner lists or registration results for courses or group activities. Furthermore, we can even assist you with distributing prizes, saving you additional manpower.
“Does your company operate on a membership basis, requiring regular updates to members or booking services while aiming to reduce labor costs and expenses?”
The SuperReception includes a special security feature that allows you to set up secure access protocols. Members simply need to input a password to verify their identity and can then receive the latest updates, obtain documents via fax (e.g., registration forms), or make reservations over the phone. This eliminates the need for direct staff involvement, saving manpower while avoiding inconveniences caused by non-office hours.
Rental Services
“Does your company require a system with special voice functionalities but lack the office space to install it? Would you prefer to use it on a rental basis instead?”
Wonderful Data Company has been a leader in the industry and is trusted by many renowned organizations, thanks to our dedication to providing high-quality services with a client-centric approach. Our professional R&D team offers tailored voice systems to meet your specific needs. Considering the limited space in Hong Kong, we offer you the same high-quality service while hosting the system at our company, solving the installation space problem. You can also rent the system, saving costs.
Statistics
“Do you want your telephone voice system to include statistical functions, generating reports that provide valuable insights?”
The SuperReception automatically records call data, performs statistical analysis, and generates reports for your reference regularly, without affecting the system’s operation. Report content includes:
- A daily summary of the number of calls received during different time periods.
- Frequency reports for different preset voice messages, helping you better understand customer needs.
- Metrics on call connection success rates and average connection times