WONDERFUL CALL CENTER FUNCTIONS
Customer Service Features
Track Customer Complaints:
The call recording function allows for easy investigation and resolution of customer complaints.
Customer Record Inquiry:
The built-in database stores customer attributes, assigned staff, and contact history for efficient query handling.
Handle Multiple Incoming Calls:
The call queuing function ensures no customer is missed, even during busy times.
Customized Hotline Voice Messages:
Users can re-record voice messages at any time to enhance the company’s branding and image.
Promotional Offers:
Update and use ‘Message On Hold’ to play the latest promotional information for customers.
Automatic Dial out Calls to Potential Customers:
Easily set up automatic dial-out campaigns by simply uploading a phone number list, saving time and effort. Campaign result can be generated as Excel, CSV, and PDF formats.
Missed or Unanswered Calls:
The innovative voicemail box ensures you never miss an important message!
Internal Staff Training and Management
Track Complaint Subjects:
Use the call recording function to investigate the reasons behind customer complaints and incorporate findings into agent training.
Evaluate Hotline Agent Performance:
Comprehensive reports are available in Excel, CSV, and PDF formats, enhancing training effectiveness and facilitating performance assessments.
Correct Agent Response Errors in Real Time:
Supervisors can provide immediate guidance to hotline agent via headphones, ensuring accurate and professional query responses.
